Virgin America Is Awesome. Except When It's The Opposite Of Awesome.
I love Virgin America. It’s my airline of choice. If I have any say in the matter, I take them every time. If they don’t fly to a city, I often don’t fly to that city. Best airline experience in the U.S. — bar none.
Except when they blow it. Badly. Which is the only way to describe what happened to me earlier today.
Before I dive in, let me just state that I realize what it looks like when someone with a relatively large online following bitches about problems like this one. It looks like we’re taking advantage of the power gained by other means. I’ve done it before. So have many others.
But, honestly, my true point here is to try and get Virgin to fix their fucked-up-beyond-belief flight management system. Judging from Twitter, I wasn’t the only person screwed by their fuck up today. In fact, I shared a cab back to Seattle with one guy (who happened to be a startup founder) that I met at the airport, screwed by the same issue.
Here’s what happened.
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